GenieRefund Policy
The short version. Not happy with Genie? Ask within 14 days of any payment, whether it's your first purchase or a yearly renewal, and you'll get a full refund, no questions asked. Email contact@genieplus.me or use the link in your Paddle receipt.
1. Try before you buy
Every Mac gets a free 30-day trial of Genie with every feature included, and no card is needed. We'd like you to be sure Genie suits you before you pay.
2. Full refund within 14 days
- You can get a full refund of any Genie payment if you ask within 14 days of the date you were charged.
- This applies to your first purchase and to every yearly renewal. If a renewal charges you when you meant to cancel, you're covered.
- You don't need to give a reason.
3. How to ask for a refund
Either:
- email contact@genieplus.me from the email address you bought with (or tell us that address), or
- use the link in the receipt Paddle emailed you, or look up your order at paddle.net.
Your order number (it's on your receipt) helps us find your payment faster, but you don't need it.
4. How refunds are paid
Genie is sold by Genie plus AI, a sole proprietorship. Our orders are handled by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle makes the refund to the payment method you used, including any tax you paid. Once it's sent, it usually shows up within 5–10 business days, depending on your bank or card company.
5. What happens after a refund
The subscription that payment paid for ends, and its Genie key is switched off. Genie will then ask for a key on your Mac. You're welcome to buy again later.
6. After 14 days
Payments made more than 14 days ago can't be refunded, unless the law where you live says otherwise. You can still cancel at any time: you won't be charged again, and Genie keeps working until the end of the year you've already paid for.
We'll also refund the unused part of your subscription if we stop offering Genie altogether, or if we end your access without a good reason. See our Terms of Service.
7. Cancelling is not the same as a refund
Cancelling (Manage subscription on your account page) stops future renewals but doesn't return money. To get money back, ask for a refund as described above. Deleting your account cancels your subscription straight away. If you want a refund too, ask within the 14 days.
8. Your legal rights
This policy doesn't take away any rights you have under consumer law where you live. If those laws give you more, you get the extra.
9. Contact us
Questions about a payment or a refund? Email contact@genieplus.me.